Delete your Chess3D account

Chess3D · chess3d.live

This page explains how to have your Chess3D account and its data deleted, what gets removed, and what is kept.

How to request it

Either way works, and both reach the same place:

In the app: open Blocked players from the home screen, scroll to Your data, and tap Delete my account. That opens an email already addressed and titled.
By email: write to privacy@chess3d.live from the address on the account, with "Delete my account" as the subject.

No reason is needed, and nobody will try to talk you out of it. You will get a confirmation once it is done.

What is deleted

Your email address, display name and photo
Your password hash
Every game you have played, and the moves in them
Your rating, achievements and streak
Gems, and every board, piece set and reaction you own
Chat messages and reactions you have sent
Your friends list and any blocks you have set
Your notification token

All of it, within 30 days of the request.

What is kept, and why

Kept	Why	How long
A record that a payment happened — amount, date, and the provider's reference	German and EU tax law requires business records of a transaction to be retained	10 years
Reports other players filed about you	So a pattern of abuse is not erased by the person leaving	Indefinitely

Neither keeps your email, your name, or anything about your games. The payment record cannot be traced back to you from the app.

Deletion is permanent. Gems, boards, piece sets and reactions cannot be restored afterwards — including anything bought with money. There is no undo, and a new account starts from zero.

If you only want some data removed

You do not have to delete the whole account. Write to the same address and say what you want removed — a photo, a display name, your chat history — and that alone will be handled.

Your rights

Under the GDPR you may also request a copy of your data, ask for it to be corrected, or object to how it is used. Same address. You may complain to your local data protection authority; in Germany that is the authority for the state where you live.